Human Factors Training
Training, Consulting, Conflict Management.
Human Factors Training is an initial spark, support for cultural change and the ability to act confidently all in one. In detail: We help people to deal more sensitively with their performance limits so that they can optimize their performance - both as individuals and as part of a team. We do this, not only by analysing safety management systems, but by focusing on individual tasks of each collaborator, analysing the requirements of their role in the company or teams, analysing the framework conditions of the organization and forming a perfect fit so all parts can work safely, efficiently and effectively.
“The greatest potential for progress and success lies within each individual.” ‒ Jacqueline Kroker, founder
Added value
Optimize Safety, Increase Efficiency,
Reduce Costs.
Our performance has its limits. This is true, but the good news is that limiting restrictions can be overcome. How? The causal chain is basically simple and straightforward: if you understand your own behavior and thinking, as well as that of others, you can make the best possible use of existing resources and thus gain confidence in dealing with others and your own performance requirements. The basic prerequisite is awareness of human risk potential. You could also say: soft skills are hard facts.
An important building block for managers and teams alike. Because experiencing security and self‒efficacy leads to increased resilience, which helps people to remain fit for work in difficult situations. To summarize: A strong mindset ‒ so that everyone can give their best where they work.
“Human Factors Training is a kind of philosophy that not only increases safety and efficiency, but also strengthens our resilience and promotes appreciation.” - Mário Lucka, founder
Vision
Gaining Safety by Learning from Aviation
Human Factors Training in aviation leads to an increase in safety, quality and efficiency. Translating the core performance principles of this method to other (high‒risk) industries opens up this opportunity for everyone ‒ large and small companies, in traditional hierarchies and agile teams, at both leadership and employee levels. By dealing with human behavior in general and with oneself in particular, it brings about a change of perspective. This has an impact on ourselves, but also on our immediate environment. What we achieve is an improved self‒reflection, a more reliable communication and an appreciative teamwork environment.
The concrete benefit? Efficient and reliable performance, motivated employees and a high level of customer satisfaction.
Industries
To err is human. In every branch.
Human Factors Training was originally developed for the aviation industry and is still mandatory for flight crews, air traffic controllers and technical personnel worldwide. However, the potential lies not only in industries where mistakes can cost lives, cause lifelong consequences or lead to other disasters. Wrong decisions also have undesirable consequences in commercial enterprises and the public sector: High costs or unacceptable project results can be the consequences. In most cases, disappointed customers and dissatisfied employees are left behind ‒ there is hardly any worse advertising. The after‒effects are far‒reaching: the damaged reputation leads to a loss of sales in the long term. In short: mistakes are bad for business, no matter where.
“Human Factors Training is useful wherever errors can impact people or the environment.”- Marco Dürbrook, founder
Method
Start, Repeat, Establish.
Human Factors Training is not a method that - once learned in a seminar - can be applied immediately and mechanically like a toolbox. Rather, it is a non-technical skill that has to be trained and internalized over a long period of time. The resulting adaptation of the mindset ultimately leads to cultural change.
How to get there? The initial spark is the Training of Human Factors: We start with the error culture, experience the need to pay attention to each other and gain insights into how our behavior works. With time and in-depth knowledge, our view of people and our actions changes. This increases our confidence to act in harmony with the environment. The goal is long-term, sustainable change.
We support you on further development and discuss individual training cycles and offer you a careful repetition instead of a crash course - for a sustainable realignment.
Customers
Here they are: Our Customers.
Commercial Aviation, Private Aviation, Railway Companies, Medicine - we have the pleasure to work with these and many other companies from different sectors. We would like to thank them all for their trust. After all, what could be better than sharing in the success of others?
Articles.
Podcast
Hierarchy and Conformity ‒ Human Factors as the Cause of Treatment Errors
In the latest episode of O-Ton Innere Medizin, pilot and human factors trainer Marco Dürbrook sheds light on a frightening statistic: In 2019, around 20,000 people in German died in hospitals due to avoidable human errors. Compared to aviation, that would be like an airplane crashing every three days - an unacceptable risk that often goes unnoticed in medicine. Together with Nina Steimle, doctor and human factors trainer, he discusses how human and organizational factors contribute to these tragic errors and what needs to change.
FAQ
What is Human Factors Training?
Human factors refers to the scientific study of human performance and behavior in work environments, especially in safety-critical areas such as aviation, rail transport or medicine. It is about how people interact with technologies, their colleagues and their working environment and how these interactions can be optimized to minimize errors and maximize safety and efficiency.
What added value does Human Factors Training have?
Human Factors brings considerable benefits, especially in the prevention of errors that could lead to serious accidents. The training raises awareness of potential sources of error, improves communication and optimizes teamwork and decision-making. This leads to increased safety and efficiency in companies, especially in high-risk industries where mistakes could have catastrophic consequences. It is as well reasonable and transferable to non high-risk industries
Does the training help at all?
Yes, the training has proven benefits. In aviation, where human factors training was originally developed, it has made a significant contribution to improving safety. These successes are now being transferred to other industries where training has similar positive effects, for example in the medical and railway sector. In addition to safety it has great effects on quality and performance.
What can Human Factors Training do and what can't it do?
Human factors training can improve participants' ability to recognize and manage human error, strengthen team communication and collaboration, and optimize stress management and decision-making processes. However, it cannot eliminate all human errors or fully compensate for technical and organizational weaknesses. Training is part of a comprehensive safety management system that must also include technical and organizational measures to ensure maximum safety, quality and performance.
